Tim Arthur

Tim Arthur's Experience:

• Podcast Producer, Co-Host, Consultant at Arthur & Boyles LLC

  September 2011 - Present | Clayton, NC

  Tim is an avid podcast producer and co-host of multiple podcasts. He has helped many people successfully launch their podcasts and is passionate about helping people succeed in their podcasting goals.

• TelePresence Engineer at Cisco Systems

  May 2012 - October 2013

• IT Director at Synecor, LLC

  January 2005 - May 2012

  Promoted throughout tenure to manage global corporate technology directives. Create policies and standards that synthesize with departmental and corporate business goals. Manage relationships with industry vendors/contractors ensuring proper purchasing and maintenance of key technology. Focus on business continuity, contingency planning, security, and redundancy to ensure. Selected achievements: Facilitated growth of company to expand its operation to three bi-coastal locations, ensuring reliable and efficient data and telecom capabilities. Established Telecommunications/WAN and Help Desk departments that improved internal processes and enhanced productivity. Spearheaded relocation of engineering design facilities and technology infrastructure to expanded facilities that allowed for faster product prototyping turnaround. Developed architectural design of internal data, telecommunications, videoconferencing infrastructure offering best-of-breed solutions and multiple cost-saving opportunities. Instituted previously nonexistent policies and guidelines within organization to improve ability to meet timelines, budgets, and objectives.

• Organizer at Ignite Raleigh

  2012 - 2012

• Senior Network Engineer at Computer Service Partners, Inc.

  January 2004 - December 2004

  Technology Service/Support/Sales provider with annual sales in excess of $12M.; Provided contracted network engineering and project management services for customers across North Carolina and the east coast. Assisted engineering team with advanced projects and technical support. Ensured customer satisfaction with timely follow-ups and expedient service. Selected achievements: Performed as key contributor to building engineering, service, and support infrastructures within organization to streamline support of our products. Instituted concepts of pre-sales support, 24/7 support and product lifecycle management, which improved ability to resolve technical issues and provide enhanced customer support. Awarded as Employee of the Quarter Q3 2004 for outstanding effort provided to customer base. Mentored network engineering team to provide technical training and promote cross-departmental communication improvements.

• Network Administrator at Time Warner Cable

  May 2000 - December 2003

  Central New York Division of Time Warner Cable, the second-largest cable operator in the U.S. and an industry leader in developing and launching innovative video, data and voice services. 2007 revenues of over $15 billion.; Administered large corporate WAN/ATM network and domain supporting more than 600 users statewide in 17 locations. Planned, implemented and supported Exchange messaging system providing email resources for more than 600 users statewide. Planned and managed large-scale technology refresh project providing new computers to corporate users. Selected achievements: Transitioned 600 users from older Pine email to Microsoft Exchange email system to allow for increased collaboration, efficient communication, and improved user experience. Led team of network/help desk engineers to ensure timely resolution of technical issues and system operational stability. Served as primary WAN field engineer for 17 offices located across New York to provide uninterrupted inter-office communication capabilities. Introduced enhanced data protection concepts, which allowed for redundant backup and protection of key data with minimal impact on corporate 24/7 operation.

• Network Administrator at Wynit, Inc.

  May 1999 - May 2000

• Network Architect / Administrator at PPC

  October 1998 - May 1999

  Distributor of computer peripherals and consumer electronics to retailers and specialty stores in the United States specializing in digital imaging, outdoor electronics, photo identification/security products, and video editing equipment and software.; Re-designed and re-built entire corporate data infrastructure connecting 3 sales and shipping locations. Managed corporate servers, user accounts, electronic commerce hosting, and data backups. Planned, implemented, and managed Exchange messaging system providing email resources for multiple corporate locations. Managed corporate Goldmine server for sales account executives. Provided user technical support related to network and advanced desktop issues. Selected achievements: Designed corporate data and telecommunications infrastructure to provide large sales team and shipping departments with operational efficiency. Managed server, sales contact system, and backup infrastructure to provide reliable and secure operation. Led Help Desk Team to support sales and shipping users to facilitate timely response to trouble tickets, which resulted in increased user satisfaction and uptime.; //www.ppc-online.com Manufacturer and distributor of connectors, traps, filters, and fiber-optic products used by cable television and telecommunications network operators. Reported 2007 Sales of $68.2 million.

• Configuration Manager at E-Stamp

  October 1997 - September 1998

• Support Technician at Northland Communications

  June 1997 - October 1997

• Education Specialist at Cisco Systems

  October 2013

Tim Arthur's Education:

• State University of New York College at Oswego

  1990 – 1995
  BS

Tim Arthur's Interests & Activities: